현대그린푸드

CS training

We operate training systems for the improvement of the capability of employees encountering customers and their sales competency.

customer satisfaction investigation(CSI)
customer evaluation group
MOT research

1. 1 Step

   on-site monitoring

2. 2 Step

   diagnosis/analysis

3. 3 Step

   on-site training

systematic training of CS human resources
customer satisfaction through high-quality service
quality improvement of on-site service

1. 4 Step

   coaching

2. 5 Step

   capability improvement

CS training program

• Distribution

  • Process for new employees : training the improvement of sales competency and the customer interaction service for the new employees
  • Sales expert course : training the sales experts understanding the customer’s mental state and approaching with sensibility
  • On-site CS improvement training : pursuing the improvement of CS capability through the immediate correction in order of monitoring – on-site training – coaching,

• Restaurants

  • International etiquette and table manners : table manners practicing including general manners, etiquette and table manners
  • Food court service specialist training : training the service manpower for the food court property
  • Open training : step 1- basic service, step 2- customer interaction by the type of customer, step 3- unsatisfied customer handling technique operation

• Communal feeding

  • Creation of exciting workplace: acquisition of natural service skills by adding funny elements to basic service
  • Self-leadership for the managers on-site : training the necessary elements for the leader of sensibility through on-site cases
  • Understanding of MOT flow : induction of on-site usage adding sensibility to customer interaction service