현대그린푸드

Summary

Through various channels of feeding operation committee, customer evaluation group, customer research and immediate satisfaction system, Hyundai Green Food tries to achieve the customer satisfaction service by collecting customer opinion.

CS Center operation

• CS Center

  It provides the integrated solution from ordering to claim processing. It operates the customer centers by region(Gyeongin, Youngnam, Honam).

• 지속관리

  We will try our best to reflect customers opinions and constant management will be pursued in order to settle down the claims from our customers. We will also grant customer impressions by providing real-time customer satisfaction system.

• 통합솔루션

  발주부터 클레임 처리까지 통합솔루션을 제공합니다.

CS Claim System

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  • · quality complaints
  • · standards complaints
  • · hygiene issues (foreign substances occurrence etc.)

• 

  • · claim acceptance and registration
  • · sending SMS to the person in charge

• 

  • · immediate management of the appointment with customer
  • · frequent claims management
  • · warning the cooperative companies
  • · site visiting of significant claims